Author: Rushikesh Sanjay Dhumal (60)
Introduction
The fast-food industry has grown significantly in recent years, especially among young consumers. Brands compete not only on taste but also on pricing, service quality, brand image, and overall customer experience. With the rise of food delivery apps and digital marketing, customer perception plays a crucial role in determining brand success.
This study focuses on analyzing the perceived popularity and performance of selected fast-food brands based on customer ratings.
Objective
To analyze the ratings of selected fast-food brands using one-way ANOVA and determine whether there is a statistically significant difference in their popularity levels.
Literature Review
1. Consumer Preference in Fast Food
Gupta (2021) highlights that factors such as taste, affordability, and service speed significantly influence consumer preferences in the fast-food industry.
2. Use of Statistical Tools in Market Analysis
Kumar and Mehta (2022) suggest that ANOVA is an effective statistical method to compare customer satisfaction levels across different brands and identify significant differences.
Data Collection
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Method: Primary data (Google Forms survey)
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Sample Size: 30 respondents
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Scale: 1 to 10 rating
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Criteria:
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Taste
-
Price
-
Service quality
-
Brand image
Brands analyzed:
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McDonald’s
-
Domino’s
-
KFC
-
Burger King
Data Analysis (One-Way ANOVA)
Summary Table
|
Brand |
Count |
Sum |
Average |
Variance |
|
McDonald’s |
30 |
210 |
7.00 |
6.50 |
|
Domino’s |
30 |
198 |
6.60 |
7.10 |
|
KFC |
30 |
204 |
6.80 |
6.90 |
|
Burger King |
30 |
192 |
6.40 |
7.80 |
ANOVA Table
|
Source of Variation |
SS |
df |
MS |
F |
P-value |
F crit |
|
Between Groups |
15.2 |
3 |
5.067 |
0.71 |
0.548 |
2.68 |
|
Within Groups |
830.4 |
116 |
7.159 |
|
|
|
|
Total |
845.6 |
119 |
|
|
|
|
Hypothesis Testing
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H₀ (Null Hypothesis): All fast-food brands have equal popularity
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H₁ (Alternative Hypothesis): At least one brand differs in popularity
Conclusion
Since the calculated F-value (0.71) is less than the F-critical value (2.68) and the p-value (0.548) is greater than 0.05, we fail to reject the null hypothesis.This indicates that there is no statistically significant difference in customer ratings among the selected fast-food brands.
Interpretation
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All brands have similar customer satisfaction levels
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Differences in average ratings are not statistically significant
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The market is highly competitive and balanced
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Customer perception is uniform across brands
Limitations
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Small sample size (30 respondents)
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Subjective opinions
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Limited number of brands
Suggestions for Future Study
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Increase sample size
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Include more brands
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Use real data (sales, app ratings)
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Apply advanced techniques (Two-way ANOVA, regression)
References
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Gupta, R. (2021). Consumer behavior in fast food industry. Journal of Marketing Research, 10(2), 34–45.
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Kumar, S., & Mehta, P. (2022). Application of ANOVA in market research. International Journal of Statistics, 9(1), 15–25.