Survey on mess meal experience
AUTHORS
NILAKSHI ZADE- 021331025629
MADHAVI PAVANE- 021331025595
TANISHKA GAWADE- 021331025641
Introduction:
Mess facilities play an important role in the daily life of students, especially those staying in hostels. The quality of food, hygiene, variety, quantity, and overall dining experience significantly affect students’ health, satisfaction, and academic performance. A good mess meal experience ensures proper nutrition and comfort, while poor quality food may lead to dissatisfaction and health issues. This study focuses on understanding students’ perception of mess meal experience and identifying areas that require improvement.
Objective
To study the problems faced by commuters due to overcrowding in public buses.
Literature Review 1
Previous studies on hostel food services reveal that food quality, cleanliness, and taste are major factors influencing students’ satisfaction with mess facilities. Researchers have found that poor food quality and unhygienic conditions lead to dissatisfaction, complaints, and irregular eating habits among students.
Literature Review 2:
Several research studies indicate that lack of menu variety, improper food quantity, and poor service management negatively affect mess meal experience. Regular feedback from students and improvement in food quality have been suggested as effective ways to enhance satisfaction levels.
Data Collection
To understand the underlying issues related to Mess Meal Experience, a structured questionnaire was designed. The questionnaire consisted of statements framed on a Likert Scale of 1–5. The scale was defined as follows:
5 – Strongly Agree,
4 – Agree,
3 – Neutral,
2 – Disagree,
1 – Strongly Disagree.
A total of 153 students of ITM were surveyed to collect primary data. The responses obtained were entered into an Excel sheet, and for each question, statistical measures such as Mean, Standard Deviation, Standard Error, and t-statistic were calculated.
mean 2.97 2.95
SD 1.09 1.13
SE 0.24 0.24
T-Stat -12.6 -12.7
2.99 2.87 3.02
1.18 1.15 1.11
0.24 0.23 0.24
-12.5 -13.1 -12.4
As per the given criteria:
• t-statistic between –1.96 and +1.96 → Neutral
• t-statistic > +1.96 → Agree
• t-statistic < –1.96 → Disagree
In the present study, the calculated t-statistic values (–12.6, –12.7, –12.5, –13.1, –12.4) are less than –1.96. Therefore, it is observed that the respondents disagree with the given statements, indicating dissatisfaction with the mess meal experience.
Conclusion
1. The respondents show dissatisfaction with the overall mess meal experience.
2. Students are unhappy with factors such as food quality, taste, and service.
3. The t-statistic values indicate strong disagreement with the statements related to mess meals.
4. Improvement in food quality, hygiene, and menu variety is required.
5. Overall, the study concludes that the mess meal experience needs significant improvement.