Experiences of Peoples on Macdonald’s food quality

Title: –    Experiences of Peoples on Macdonald’s food quality 

Author: – Omkar Shitole 

                      Samridhi Sethiya

Introduction: – McDonald’s, common customer concerns include issues with order accuracy, service speed, and occasionally food quality and self-service problem. Additionally, some people may express health-related concerns about fast food in general. If there have been specific incidents or changes, it’s best to check recent reviews or news for the latest information.

Objectives: – To understand the underlying phenomena of this problem.

Literature review: – McDonald’s, common customer concerns include issues with order accuracy, service speed, and occasionally food quality. Additionally, some people may express health-related concerns about fast food in general. if there have been specific incidents or changes, it’s best to check recent reviews or news for the latest information.

Testing of Hypothesis-

H0: μ=4

H1: μ≠4

Data Collection-

  • I am satisfied with the variety of menu options at McDonald’s.
  • McDonald’s provides a convenient and efficient ordering process.
  • The quality of McDonald’s food meets your expectations.
  • Self-service is a convenient way to provide food.
  • McDonald’s maintains a consistent standard across different locations.

These 5 questions are asked in goggle form to students and for every question standard deviation, standard error, mean and t-stat was calculated.

Data analysis-

  • I am satisfied with the variety of menu options at McDonald’s.

            SD= 0.88   SE= 0.42   MEAN= 2.06   T-STAT= -4.5

  • McDonald’s provides a convenient and efficient ordering process.

      SD= 0.91   SE=0.47   MEAN=1.94     T-STAT= -4.37

  • The quality of McDonald’s food meets your expectations.

      SD=0.99    SE=0.46    MEAN=2.15    T-STAT= -4

  • Self-service is a convenient way to provide food.

SD=1.01    SE=0.45   MEAN=2.21   T-STAT= -3.93

 

  • McDonald’s maintains a consistent standard across different locations.

SD=1.05    SE=0.51   MEAN= 2.06   T-STAT= -3.8

 

Conclusion:

  • I am satisfied with the variety of menu options at McDonald’s.
  • T-stat is -4.5 which means we reject the null hypothesis, and it is negative less than 1.96. It means the variety of menu is not good.
  • McDonald’s provides a convenient and efficient ordering process.
  • T-stat is -4.37 which means we reject the null hypothesis, and it is negative less than 1.96. It means McDonald’s does not provide a convenient and efficient ordering process.

 

  • The quality of McDonald’s food meets your expectations.
  • T-stat is -4 which means we reject the null hypothesis, and it is negative less than 1.96. It means food does not meet an expectation.

 

  • Self-service is a convenient way to provide food.
  • T-stat is -3.93 which means we reject the null hypothesis, and it is negative less than 1.96. It means self-service is not a convenient way to provide food.

 

  • McDonald’s maintains a consistent standard across different locations.
  • T-stat is -3.8 which means we reject the null hypothesis, and it is negative less than 1.96. It means McDonald’s does not maintain a consistent standard across different locations.

References

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