TOPIC: E-BANKING IN THE INDIA
LITERATURE REVIEW:
1. online banking requires formulating a strategy of building of framework for web-based e-service quality model in internet banking services. Online banking for the customer satisfaction which can lead to build and measure an innovative e-services model that is applicable to evaluate the web-based internet banking services quality. The researcher said the services quality determines the customer satisfaction of online banking; A.T.Mohammed, (2012)
2. This paper analysed the gap between expectation and perception of customers about e-banking services for each service quality dimensions in selected public and private sector banks in India. For this study, a sample of top ten public and top ten private scheduled commercial banks has been taken from three selected cities of National Capital Region of India. The study found that service quality in e-banking system of selected public banks for six dimensions (tangibility, reliability, responsiveness, empathy, efficiency and privacy) was better in comparison to selected private banks; Mahesh Chand Garg & Parveen Kumar (2022)
3. The major findings depict that customers are influenced in their usage of e-banking services by the kind of account they hold, their age and profession, attach highest degree of usefulness to balance enquiry service among e-banking services, consider security & trust most important in affecting their satisfaction level and find slow transaction speed the most frequently faced problem while using e-banking; Agarwal, Reeti & Rastogi, Sanjay & Mehrotra, Ankit (2009)
4. The present paper examines productivity and profitability in pre and post e-banking period and highlights the emerging issues and new strategies to enhance the performance of bank groups in liberalised, globalised and IT era. The paper concludes that there is a paradigm shift in performance of all bank groups in post e-banking period but new private sector banks and foreign banks have edge over public sector banks; R.K. Uppal (2010)
5. As with any new technology, e-banking too presents certain problems for banks. This paper attempts to highlight the difficulties encountered by bankers in using e-banking services. The survey data used in this research was collected through a questionnaire administered to 192 bankers in northern India. The study brings out two significant difficulties in the use of e-banking, viz., heightened stress and technical bottlenecks; Himani Sharma (2011)
6. The intention of the paper is to find out whether e-banking initiatives in Indian public sector banks (PSBs) can be considered as a successful case of BPR implementation. Attempt has been made to study e-banking solutions adopted by Indian PSBs and to evaluate their performance in improving the level of customer satisfaction and the business performance of the PSBs; Saroj K. Datta & Sukanya Kundu (2011)
7. This paper deals with the issues in the way the banks are managing risks in payments and settlement systems using net banking within the legal frame of information technology in India compared to other SAARC members. It compared India with the SAARC members with respect to management of credit risk, liquidity risk and operational risk in the payment system; Rituparna Das (2016)
8. This study aims to demystify how the critical regulations affecting the bank competition have instituted, amended and fine-tuned over the years in India and its peers in Brazil, Russia, India, China and South Africa (BRICS). The empirical findings elucidate that although bank entry regulations have been liberalized over time, the bank contestability seems to be low in the BRICS countries, especially in India; Rachita Gulati (2020)
9. For a service industry like bank, the issue of quality is more crucial due to intangible, personal and varied nature of services. The commercial banks are incorporating technological changes like remote banking (ATM, phone, electronic, collaboration and mobile banking), plastic money, BPR, etc.); R.P. Singh (2005)
10. study is an attempt to analyse the adoption and usage of mobile banking service among Indian banking customers as well as banks. The paper concludes that mobile banking services are at its infancy where a lot of efforts are required to further develop this technology in Indian banking sector. Customers do not prefer mobiles for banking services due to high charges, slow data transmission and insecurity; Rimpi Kaur (2010)
CONCLUSION:
E-banking offers a higher level of convenience for managing one’s finances. However, it continues to present challenges to financial security and personal privacy. Many people have had their account details compromised, as a result of online banking.
REFERENCE:
1. A.T.Mohammed, (2012), E services quality strategy: achieving customer satisfaction in online banking, journal of theriacal and information technology, volume 18(1), 2012
2. Mahesh Chand Garg & Parveen Kumar (2022), Gap between expectation and perception of customers about e-banking services for each service quality dimensions in selected public and private sector banks in India, Journal of Services and Operations Management, vol. 42(4), APRIL 2022.
3. Agarwal, Reeti & Rastogi, Sanjay & Mehrotra, Ankit (2009), Customers perspectives regarding e-banking in an emerging economy, Journal of Retailing and Consumer Services, vol. 16(5), MAY 2009.
4. R.K. Uppal (2010), Paradigm shift in productivity of e-age banking: some evidence from the Indian banks, International Journal of Education Economics and Development, vol. 1(3), MARCH 2021.
5. Himani Sharma (2011), Bankers’ Perspectives on E-Banking and Its Challenges: Evidence from North India, Journal of Bank Management, vol. 0(4), November 2011.
6. Saroj K. Datta & Sukanya Kundu (2011), E-banking’ initiatives in Indian banks – a case of business process reengineering (BPR) implementation, vol. 7(2), FEB 2011.
7. Rituparna Das (2016), Are the Payments System and e-Banking in India Safer than in other SAARC Members? Journal of Information Security and Privacy (IJISP),vol. 10(2), April 2016.
8. Rachita Gulati (2020), case of India and its peers in BRICS, Journal of Financial Regulation and Compliance, vol. 29(1), June2020.
9. R.P. Singh, (2005), Leverage of Knowledge for the Indian Banking Sector, Vol. 9(1), January 2005.
10. Rimpi Kaur (2010), Adoption and Use of Mobile Banking in India (An Empirical Study of Banking Transformation), Journal of Commerce and Trade, vol. 5(1), April 2010.