Authors:
1) Aditya Mamodia
2) Bhavi Shah
3) Gargi Kalaskar
4) Krrish Gupta
Introduction:
Electronic Banking is more commonly referred to as internet banking or simply net banking. It is an electronic payment system supported by a website that offers an array of products and services of any bank that is possible to work electronically, like payments, transfers, deposits and more. It is a convenient way to access account information and allied services related to the account from the comfort of your home. These services are made to be secure against cyber-attacks too.
Objective:
To understand customer’s preference for E-banking over traditional banking.
Data Collection:
Data was generated with the help of google form from the students of ITM Business School. We have used Convenient Sampling for the data collection.
Following questions were framed to collect data on google form:
1. I prefer E-banking for any transactions.
2. I can easily track my transactions detail.
3. I get my bank service at promised time.
4. I will continue to use E-banking in future.
5. I get my privacy at risk while using E- Banking.
Data Analysis:
Q1 Q2 Q3 Q4 Q5
MEAN 3.940594059 4.00 3.673267327 4.00 3.297029703
STANDARD DEVIATION 1.066037356 1.174734012 0.960301108 1.122497216 1.118432425
STANDARD ERROR 0.106074681 0.116890403 0.095553532 0.111692648 0.111288186
Z-SCORE 0.882327485 0.851256531 0.701100229 0.890870806 0.265576799
Conclusion:
From this research, we can conclude that out of 101 responses,
(1) 49.5% people prefer E-Banking for any transaction.
(2) 38.6% people can easily track their transaction details.
(3) 50.5% people gets their bank service at promised time.
(4) 46.5% people will continue to use E-banking in future.
(5) 41.6% people believe their privacy at risk while using E-banking.