Title: A Study on Customer Satisfaction Towards Digital Banking Services Author: Sanika Sanjay Jadhav 1. Literature review: 1.1 Service Quality and Customer Satisfaction Sharma, G., & Malviya, S. (2014), examined the impact of internet banking service quality on customer satisfaction in India using the SERVQUAL model. The study focused on five major dimensions: reliability, responsiveness,… Continue reading A Study on Customer Satisfaction Towards Digital Banking Services