Experience in Technical Internet Issues While
Shifting to Online Education

Isha Dhaktode
Jaya Sharma
Prerna Chavan


In this pandemic period, many students had to shift from offline to online mode for education. As a result education has changed dramatically , with the distinctive rise of e-learning, whereby teaching is undertaken remotely and on digital platforms. Online learning has been shown to increase retention of information and take less time.


To understand the experience of students in technical internet issues.

Literature review:

Information Technology Media and Communication can improve the quality of education.

Social distance learning creates its own challenges in the world of education which is the new normal. The teachers started making their own videos for learning and student support. They share these videos on social media like youtube,udemy,etc and also through voice notes. This is possible because of information technology with the help of computers and the internet which provides an assignment and modulus. To teach the students, teachers should stay updated with software skills using information technology.
(Januar et al. (2021))

In covid-19 pandemic various fields quickly reduced its impact which also includes their education. Indonesia has issued multiple policies regarding education and all schools are ready to try distance learning by using information technology. Self regulated learning (SRL) develops strategies in learning. It helps to accept the learning environment students and teachers are able to adopt, like Moodle, Edmodo, Google classroom, Zoom, Google meet. Students who have high skills in SRL will tend to be more successful in achieving learning goals.
( Sulisworo et al. (2021))

Data collection:

Based on the problem, five questions on Likert scale (Range – 1 to 5) were framed. We approached 100 graduate and postgraduate students to fill up their responses in the Google form. The data was downloaded in an excel file. Data gathered was analyzed using z value as the sample population is more than 30 students.

Survey Questions:
I had a communication gap.
I faced difficulties in giving exams.
I faced difficulties with live classes.
I faced difficulties presenting my slides.
I faced difficulties in downloading files online.

Data analysis:

Q.1 Q.2 Q.3 Q.4 Q.5

Mean. 3.79 3.39 3.54 3.35 3.19

Standard Deviation. 0.9022 1.0139 1.0863 1.1403 1.1073

Standard Error. 0.0902 0.1013 0.1086 0.1140 0.1107

t-stat. 8.7559 3.8461 4.9706 3.0691 1.7158

z value. 0.8755 0.3846 0.4970 0.3069 0.1715


Students are neutral towards facing a communication gap in online education.
Students are neutral towards facing difficulties while giving exams
Students are neutral towards facing difficulties with live classes
Students are neutral towards facing difficulties while presenting slides.
Students are neutral towards facing difficulties in downloading files online.


Januar, Rahmi, A., Andryadi, Hadini, & Yudelnilastia. (2021). Utilization of information technology media and communication in distance learning during the covid 19 pandemic. Journal of Physics: Conference Series, 1779(1) doi:http://dx.doi.org/10.1088/1742-6596/1779/1/012043

Sulisworo, D., Maryani, I., & Kusumaningtyas, D. A. (2021). The role of information technology on online learning success based on self-regulated learning data. Journal of Physics: Conference Series, 1783(1) doi:http://dx.doi.org/10.1088/1742-6596/1783/1/012109